Return Merchandise Form (RMA)
We understand that sometimes products need to be returned, and we make it as simple as possible to process your return merchandise. Please complete the following request Click Here.

We need to know why you’re returning the product, so we can be sure that the credit, replacement, repair,or replacement is processed quickly.                 

Need Help? Call or E-mail:
866.364.0030 | info@ssandsi.com
Hours: Monday -Friday 8:30am - 5:30pm EST.

Shipping Information:
We ship most orders the same day if placed by 2:00pm EST

All orders that are $500 or more ship free in the continental U.S.

Alaska and Hawaii shipping rates apply

Shipping Estimations:

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center Click Here
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the labels intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)
• Out of Warranty - See manufacturers Warranty Policy

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Store Credit

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.